steamship authority cancellation policy

No. How many Headstart reservations can I make? My car won't start and I need to transport it off-island for repairs. At the time of booking, you should provide as much vehicle information as possible regarding the rental vehicle. The 2023 summer reservations telephone, internet and mail reservations opening begins at 7:30 a.m. on Jan. 31, 2023. 2018 Winter and Spring Operating Schedules Report, 1b. Steamship Authority However, because of the limited number of parking spaces available at the terminals themselves, we annually issue permits that allow parking at each terminal to customers with physical disabilities (we rely on whether a customer has been issued a handicap license plate to determine whether that person should be issued an on-site terminal parking permit based upon his or her disability). Who is eligible for the Steamship Authority's Headstart Reservation Program? However, they will be transported only on a space-available basis. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . Do I need to have a written confirmation of my reservation? Yes. 1. If you have purchased a new car, our Reservation Office can adjust the size of vehicle in your reservation to match the size of the car that will be traveling, but license plate numbers cannot be changed. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. Do I pay a normal commercial fare? Are there any ferries that I should avoid traveling on? Nantucket, MA I have a vehicle reservation for a particular sailing. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. Are rental cars available at the mainland terminals? However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . Usually such special fares are still increased based upon their length and width, but they are generally lower than our normal commercial fares. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. Check steamshipauthority.com for further details. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. High winds cancel morning ferries. Do you offer lower excursion fares for Island Residents? Dont forget to hit the Save Changes button before leaving this page. Do any passengers have priority in boarding the ferry? Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. Bumped vehicles will have priority for boarding on the next vessel leaving the terminal (except for vessels carrying hazardous cargo), and vehicles bumped as a result from that subsequent trip will similarly be considered as having been bumped due to an emergency situation. The Steamship Authority is a semi-autonomous state entity that is governed by a five-person board composed of one member from Nantucket, Martha's Vineyard, Falmouth, Barnstable, and New Bedford. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. Further, the Steamship Authoritys licensed concessionaire may not serve alcoholic beverages to any passenger while the vessel is at dockside or prior to casting off. Does the Steamship Authority have any special group fares for student and youth groups? I am traveling in a rental car. Full Hot Breakfast. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. When can I make a reservation for the high-speed passenger-only ferry? Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 457-7275 (PARK), or tuning into 1610 AM on your radio. Can I make a reservation to travel with a vehicle on a particular trip? Close. Each eligible customer is allowed to make up to five Headstart vehicle reservations (one-way or round-trip). When do Preferred Space reservations become available? SSA Still Hobbled After Ransomware Attack. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. 2018 Winter and Spring Schedules Appendices A - C, 1c. This cannot be done online. 1 Cowdry Rd, Woods Hole, MA 02543. If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. Refund: Cancellation notice must be received by the Authority at least 14 days in advance of the schedule departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater commercial vehicle reservation). for viewing or downloading. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Starting at 7:30 AM on . Automobiles under 17 feet in length are charged the regular fare. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. Can I receive a lower fare if I buy a book of multiple tickets? Yes, lower excursion fares are available mid-September until mid-May of the following year. Further, we may tow any vehicle left in the lot beyond the time period for which a customer has paid for parking, and may then store the vehicle at any of our other facilities until the customer pays all additional parking charges due. My vehicle will be pulling a trailer. We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. Are there COVID-19 precautions passengers need to follow? 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; Customers traveling in rental vehicles may make reservations in their own name. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. Visit our mobile site SteamshipAuthority.com for current parking status. Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. The fare does not include transportation for the vehicle's driver or any other passengers. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? The Steamship Authority is the largest ferry service to the Islands of Martha's Vineyard and Nantucket from Cape Cod. Parking spaces are limited at the Vineyard Haven Terminal and only available for medical emergencies. The Steamship Authority also runs a traditional car-and-passenger ferry, with a 2 hour cruise time. 2/4. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? If you prefer, you may provide vehicle information about your own vehicle (as opposed to the rental vehicle). you are agreeing to the Twitter Developer Agreement and Developer Policy. Close. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. You will also be required to pay parking charges for the use of the space. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. 2022 Summer and Fall Operating Schedule Report, 6. Sailing Schedule. From there, enter your cell phone and choose your preferences. Preview. For more information about our standby procedures, please click here. What do I do if the parking lot does not have an entrance or exit gate? To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. Nantucket, MA We charge an additional fare for any trailer towed by an automobile. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? Click here to watch a video on how to change your vehicle reservation online. "It's insane. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. From here you can change your personalized password. How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? Click Here to view the Parking Permits page. Cancel Block. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. Nantucket to Hyannis TRADITIONAL FERRY Depart Nantucket-Arrive Hyannis No pets (except for service assistance animals) are allowed in any food service area. and correct. One date change may be made at no charge. The Steamship Authority held a public contest to name two new ferries. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. (508) 457-5867 TTY, Union St & Water St The Steamship Authority (SSA) board authorized the purchase of a third offshore supply vessel with the aid of federal funding to supplement its aging fleet on Monday, November 28, according Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. Edmonds was a candidate for chair of the Steamship Authority Governing Board earlier this year, but that job went instead to James Malkin, a . No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. https://www.steamshipauthority.com/about/news. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. 1 Cowdry Road Under Massachusetts law, you are prohibited from smoking anywhere in or upon any Steamship Authority vessel. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Our Nantucket Terminal has only a few parking spaces for use by our customers. Can I make a reservation even though I dont yet have any information about the car? We do not offer a Student / Teacher permit during the summer months. It will not affect the reservations booked prior to the change. We accept reservations for vehicles on all of our passenger/vehicle ferries and routes. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. Do I need a reservation for my motorcycle or bicycle? Based on per room/per night. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. Please call (508) 477-8600. What happens if I miss the trip for which I have a reservation? You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. In addition, all. The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. Bourne Briefs. Generally, each ticket is valid for passage only if used within one year from the date the ticket is sold. You may also use your name instead of a license plate number and for other information necessary to make the reservation. Can it be towed onto and off of the ferry? It is too soon to know how Dorian will impact the boats this weekend. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. when you travel with the Steamship Authority. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Please note we cannot guarantee specific travel times our goal is to find any available space that will allow for travel ahead of your appointment. A permit is good for one vehicle only. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations Ferry Schedule. Seasonal Terminal, 69 South Street What is your Cancellation Policy? This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. You will then pay the appropriate parking charges for that time period in advance. Are there any restrictions on my vehicle reservation? 1 reply 1 retweet 0 likes. Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing.

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