hattori hanzo shears complaints

I am a professional hair stylist and have been using different types of hair cutting shears for a long time now. Service 13 Value 13 Shipping 13 Returns 10 Quality 13 Positive reviews (last 12 months): 16.7% View ratings trends 7 See all photos Comment I have spoken to teh rep and confirmed that he has her shears in his possession and will be delivering them today. Tip for consumers:Rep forgot to add a sheath to my order. The same shear is available in just $200 on iShears.com. Fancy yourself a bit of a semi-pro at-home hairdresser? It's kind of hard to believe this shear and comb kit comes in at about the same cost as a lox bagel, but such is the wonder of affordable beauty. . Ratings by category. enviando un correo electrnico a So I decided to try a pair. I wasn't trying to get around the return policy. Caso continue recebendo esta mensagem, I used one pair 2 times before I realized there was a chip in them. But because it was already over the 2 week trial period, they wouldn't let me return of exchange them. BBB is here to help. On Sept 8th we were notified that she had disputed the initial payment on July 14th. They also come coated in a thin layer of oil to ensure the blades are fresh, so be sure to wash them thoroughly before use. Our Hanzo rep claims that he never told her that and that ************************ knew she was assuming financial responsibility for the order and that she was to collect payments from the stylists directly. I spent 3 phone calls with this company trying to get a resolution for this and each time they were very rude and of no help and basically told me I bought them , so I'm stuck with them.I don't use this shears EVER.I would like to be able to return them and get my money back. These have been a game changer for my business. They are really aggressive in pushing you to purchase new shears constantly and if you have anything other then their shears they talk about them like they are trash. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. View summaries of the complaint descriptions and responses. best Our advice would be to pick a new career path, as commission based sales requires you to take responsibility for your actions. First off it is beautiful but smells horrible like some type of chemical ( Ive NEVER had leather smell this bad) it says hold 14 shears Ive got I believe 10 pairs in mine and it barely closes so thats not good and the snap wont hold. El Dorado Hills, CA 95762. They get their shears free and could care less if they suck! Public Records Policy. These sleek black shears are high quality and a great choice for beginners. 4.0 Former Employee, less than 1 year My Experience-NM May 1, 2017 - Outside Sales Representative in Denton, TX Recommend CEO Approval Business Outlook Pros I have been attempting for many months to resolve an order issue. and their shears are bull$#*!. No matter how many numbers I block, or telling them to stop, the text messages never stop. 3941 Park Drive, Suite 20-446 El Dorado Hills, CA 95762 These are the best shears I have ever used. They are extremely poor made. Hold the sections between your fingers and use the same point and snip method as before. They ****. If youre looking for a shorter blade for more specialized work, this kit from Diane is a great option. Our rating on HATTORI HANZO SHEARS INC. is based on multiple factors, including publicly available information, reviews and user notifications. Apparently it was never done! 3941 Park Drive, Suite 20-446, Lie. message, contactez-nous l'adresse (Hutner, Lindsay) (Entered: 04/12/2019), (#1) NOTICE of REMOVAL from El Dorado County Superior Court, case number PC 20190129 by Hattori Hanzo Shears, Inc. (Filing fee $ 400, receipt number 0972-8210007) (Attachments: #1 Exhibit A, #2 Exhibit B, #3 Civil Cover Sheet) (Hutner, Lindsay) (Entered: 04/12/2019), U.S. District Courts | Intellectual Property | Finally, one place to get all the court documents we need. I signed up for their 10$ a month shear sharpening program. Okay, these are not cheap, but if youre happy going your own way in the hair department and want the tools to match, these HH8 shears are gold glass. Based on 13 reviews. And he would never show up. Comes with a sleek case and other accessories, Reviewers note that they can get blunt quickly. I also addressed her concerns regarding the orientation of the steel used to make Hatori Hanzo Shears and assured her that Hanzos are in fact Japanese steel. Directions. Good. Either way, a misunderstanding occurred so I contacted ************************ and collected the information necessary to create accounts for all 4 stylists, logged orders for the shears they each purchased, provided each stylist a breakdown of the discounts applied, and gathered the required payments. Hanzo has hairdressing shears designed for wet cutting and dry cutting and shears that perform for both. We sell a lot of other things too but mostly scissors. OR BOTH? They were controlling the market as one of the monopolies in the industry which is absolutely atrocious. Completely disappointed I bought them like years 3 ago and the worst cualify ever I bought 2 pairs and it was almost $2000.00 with tax for both pair and and pay extra $14.00 dollars every month for sharpening services with I end up having to beg them because they never had time when you needed them to get sharp. I'll wait Charged me for loaner schears that I never had! Why is this public record being published online? I just continue hearing what a terrible company they are and this just proves it. I was told twice that a manager would call me back and they never did. ***************** in fact attended a class and made this purchase on June 14th, 2022, not in August. The only option to pay is automatic withdrawl, this typically isn't an issue if they would get it together & take out money when they say they are going to take it out. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. 3. I never could understand why someone would spend so much on their tools. I did not feel appreciated as an employee nor as a person. 3941 Park Drive, Suite 20-446, After a few times of him doing so. I ended up trying out a few pairs and only had to put 10% of the total in a deposit, so he could ship me the shears to try. Reviewers complaining about Hattori Hanzo Shears most frequently mention customer service problems. When I saw you can "test drive" them I was sold. I like it enough but Im not in love with it. My initial decision when purchasing shears from this company relied heavily on the fact that I was able to test them out and return them and keep the ones I liked. I dont want them to waste their money for just practicing using shears. Love love this shears oh my god it's cuts like butter I have owned other shears from reputable companies but this one is the best cut so smooth I was dancing all around the salon when I cutting my client hair she wanted to know what happen to me then I had her cut piece of my hair with it she was amazed how smooth it was, she tipped me double the amount she normally does and thank me for using such quality shears on her. He totally agreed as well as my scissor suppliers and manufacturers. Managers don't actually have experience and it shows. Case Details Parties Documents Dockets. I received my shears and instantly could tell that they are not very good quality. What shears were you trained on? Hattori Hanzo Shears, El Dorado Hills, CA is a company that steals and lies. Thank goodness I love my shears more so they make up for it. While a splurge, they come with a lifetime warranty as well. Please help us protect Glassdoor by verifying that you're a Here's what we do. I've been working in the hair industry for 8 years. This was over a year ago. Grow your business. Ci As I also conduct hair cutting workshops, I never recommend hattori hanzo shears to my students. Company hasnt responded back or reimbursed me . 3. Tip for consumers:Call to find your local sales rep! get quotes and more. Doing business with Hanzo couldn't have been smoother. Find trusted BBB ratings, customer reviews, contact your local BBB, file a complaint, report a scam . Hanzo provides a very casual, friendly and family focused work place that promotes individuality. I had the best time cutting with Rory Sevajian at Solace Brewery a few weeks ago. Equal Employment Opportunity Act (EEOA) - 42 USC 2000e The process was smooth and Jeff help out the entire way. . Websites:There are no additional web sites. Shop Now $19. By far one of the best shears I've purchased, couldn't be happier! Hattori Hanzo Shears. She is brilliant at what she does and I cannot wait for her to come back!! She did purchase 4 pairs of shears totaling $4,300 and may have had the intention of trialing them and sending back the ones she didn't like, but she didn't contact us until after the return period had expired. He never did. Now i have to pay extra $$& to get a sharp. Hattori Hanzo Shears Is this your company? Hattori Hanzo Shears insights Based on 29 survey responses What people like Ability to learn new things Energizing work tasks Time and location flexibility Areas for improvement Fair pay for job Overall satisfaction Trust in colleagues Not worth it Area Representative (Former Employee) - United States - October 27, 2021 We want to make sure each of your shears works in harmony with your preferred hand position. She's currently a beauty editor at Grazia Australia. This company stole from me. 61 customer reviews of Hattori Hanzo Shears. Learn More. I'll never purchase from Hanzo again and I own 4 pairs of their shears! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I filled out a form on the Hanzo website to speak to a rep about a "test drive" of a pair of blending shears. I contacted my rep to change my auto date (from the 13th to the 15th of the month) a week before the scheduled date. *********************** seemed pleased with the resolution that we provided. Interested in Hattori Hanzo Shears, Inc.? I have called to cancel my monthly sharpening 4 times and they continue to charge me the monthly fee. 5 stars for hanzo scissors. We then returned the entire order and I re-logged an order for ************************ for just the one shear she personally wanted to purchase. Now they are paid off and I trashed my shears from said school owner and instructors (always instagram on their phone) and I probably have 10 other people I referred that have and love the hanzo culture and product. company and $#*!ty quality shears - buy Mizutani instead! in your hand. As a matter of policy, BBB does not endorse any product, service or business. #6 ). There are so many great, real Japanese and Korean brands that are worth their price. BUY MIZUTANI THEY ARE TOP NOTCH and their customer service is even better. A year ago we were sent a Hanzo representative, Robi. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Compensation/Benefits. for the kind of cutting you do. Truly less than one star would be what was deserved. I've been using the same set of scissors my entire career and I've always felt like they did the job. Then randomly I saw a text in my JUNK messages that there was something wrong with my account info and it was hanzo. The scissors do not make the stylist, but working with tools that match your ability will make you better! Ever heard of a BOX to make the shipping more secured? They dinged my credit card they had on file for over $500. WOW! Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education, certifications, and additional skills. I love the performance, style, and quality of the shears, plus the Hanzo Nation team is amazing. He is based in Sydney, Australia. After much back and forth I was refunded half back and the promise of them figuring out what each girl owes. It was filed by a consumer who had purchased shears and stated that the metal used to produce Hattori Hanzo shears was not of Japanese steel because they did not contain the country of origin label behind the pivot. My mentor went on to create scissor sharpening education and certification. Si continas recibiendo este mensaje, infrmanos del problema (Entered: 04/22/2019), (#5) ANSWER with Jury Demand by Hattori Hanzo Shears, Inc..(Hutner, Lindsay) (Entered: 04/17/2019), (#4) CERTIFICATE of SERVICE by Hattori Hanzo Shears, Inc. re #1 Notice of Removal, #2 Notice of Interested Parties, #3 Civil New Case Documents for KJM. Every haircutter employs texturizers for different effects. . The loaner shears were so dull I couldn't work with them and the reps won't even come out to sharpen your shears unless they think they can sell you more. ", "Take one-inch sections of dry hair (never wet). They in return told me that my shears would probably need sharpened and said they wouldnt do anything for me about looking at what my issue was as if they could do nothing about it. Here are 8 Professional Hair Clippers to Use. More. I have Mizutani Blacksmith's as my main cutting shear and I thought I'd try something new for blending as I've seen many barbers using them. He requested to speak to a manager and I have attempted him three times but he has not answered and his voicemail is not set up. Tip for consumers:Demo before you purchase. I have had my Hattori Hanzo shears for a few years now. DON'T DO IT. real person. Our customer service representative wasn't aware that you can't cancel a subscription that is paid in full, and that the correct action was to turn off the auto-renew feature. Lamentamos pelo inconveniente. get quotes and more. Now I feel like im being punished for not wanting a product I don't want that's not even good quality. I left a VM for ************* today to apologize for the delay in returning her shears from sharpening. Not worth it at all! (916) 790-5291. para nos informar sobre o problema. I pay for the stay shape which is a joke because when the old rep left I have now spent 3 months chasing a new rep who we havent seen or heard from. We use our platform to make people's lives better and our communities stronger. Keep scrolling to find the best professional hair-cutting shears whether you're a novice cutter or a pro. I have had both poor reps represent the brand and really great reps. 3.1. I only wrote this post to avoid having this company scam customers into buying hundreds of dollars worth of products that aren't made ofthe advertised steel. Which costs an extra $10 - muzutani includes sheath for shears that are $1000 - this company is bull$#*! As tax-payers, we need to hold businesses accountable and ask serious questions. They do have the best shears in the industry, but even if they didn't their connection to the stylists and they way they give back is what really matters. Hanzo is basically the best company ever. While this is more so important for professional stylists than at-home stylists, you can still consider the length of your shear. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Emily Algar is an experienced freelance journalist who covers all things beauty. Its ridiculous that I pay for something and should have to spend my time begging for someone to service me or my shears! Stay away from this company and anything they are offering! Does any one know where and how to do a complaint and get atleast some credit refund for the worst shears ever !! I have communicated all of this to ************************ and she has expressed satisfaction with the outcome. Do not recommend - Awful customer service, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Revenue: $25 to $50 million (USD) Competitors: Unknown. Their performance is OK but I still can't get over how low quality they feel to use. Without a court order, of course. to let us know you're having trouble. Handmade from steel, these colored shears are not only fun to look at but work a treat on all hair types. Not in the slightest. Everyone is unique and encouraged to be their authentic selves whilst interacting with clientele. Our 15-day return policy starts on the date of delivery, not the order date, so ***************** had until Sept 6th to contact us to return. Overview. Be Great! an. 2. 3. They feature a permanent finger rest, tension control, even balance, and a screw-in bumper for a precise cut every single time. They also come coated in a thin layer of oil to ensure the blades are fresh, so be sure to wash them thoroughly before use. But they seem to think that's okay? Longer shears are better at cutting curves and long layers, whereas shorter shears are great for ends, bangs, short choppy styles, and crops. Do not listen to the stylists and barbers that are sponsored by them! I'm happy to work something out with ***************** if she'd like to contact me back at **************. Unfortunately, my experience with Hanzo has been very disappointing. She informed me that splitting accounts cannot be done yet she would do it but we would be paying a lot more for splitting it up but thats not what we were promised. After waiting 1 month to have them returned I reached out to him asking if they were done and got zero response. I can always rely on precision cutting--both on wet and dry hair. Posting id: 837127980. Aydanos a proteger Glassdoor y demustranos que eres una persona real. pour nous faire part du problme. Si continas viendo este mensaje, If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. I can't be certain whether or not she and the sales representative discussed the return and exchange policy verbally, but it was stated on both the paper order form she signed (see attached) as well as in her emailed confirmation of the order. El Dorado Hills, CA 95762. They're in business since 1985. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. I am a sharpener in the pittt area and just had a couple calls from my customers saying that a Mark from Honzo Shears said he was there to pick up shears to sharpen. But nowadays, it doesnt feel so foreign (global pandemic, we see you). I did not feel appreciated as an employee nor as a person. Also I saw they were voted favorite shear 2017 from behind the chair, Justin Thomas, Hillbilly Barber ETC. Mental seems faulty . Don't have an account? The shears you go for will more or less depend on your hair and skill set, but that doesnt mean we dont have a few team Byrdie favorites. We sell scissors to professional hair stylists and barbers. Sharp, easy to use, and comfortable to grip, they work well on crops and bobs. another week goes by i call and speak to a manager ******* who says she will send me 2 new pairs directly to my salon and i wouldnt pay for shipping and she would comp my sharpening fee, that was July 11th, a shipping label was created and she never sent them to *** to be delivered. Hanzo shears are the only shears I have ever been able to sharpen and they feel new again! The program is a 1-year commitment in which clients pay $10/month (the cost has now increased to $13/mo) for 12 months, ultimately saving money on the sharpenings and getting additional benefits such as supplemental coverage on any owned shears and access to educational classes. scusiamo se questo pu causarti degli inconvenienti. They have taken down on line reviews and have pending litigation against them. You may want to try: all Hattori Hanzo Shears reviews worldwide (13 reviews) Claim this company page. shears Only take the tiniest amount before you unravel and see how its sitting. On that date she used 3 of her allotted 4 sharpenings for the year (order #******). This profile is powered by Birdeye. If you continue to see this Hanzo's wide range of texturizing shears makes it easy to find something that works for any hair type, from curly to straight, thick to thin, our texturizing line has something for everyone. My calls and messages arent being returned. I ordered and used it and guess what? Your new shears will ship within 24 hours. Hattori Hanzo Shears. I did reach out and called Hanzo but no one got back to me so I left it at that. We're very sorry for the inconvenience. Advertisement. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Wenn Matsui Aichei Mountain Offset Shear at Scissortec.com, Coolala Stainless Steel Hair Cutting Scissors 6.5" at Amazon, Tweezerman Spirit 2000 Styling Shears at Amazon, Equinox International Professional Razor Edge Series Hair Cutting Scissors at Amazon, Sirabe Hair Cutting Scissors Set at Amazon, Fromm Explore 5.75" Hair Cutting Shears at Ulta, JAVENPROLIU Professional Hair Cutting Shears at Amazon, Pacinos Styling Shears at Barbersalon.com, Matsui Matte Black Aichei Mountain Offset Shear, Coolala Stainless Steel Hair Cutting Scissors 6.5", Equinox International Professional Razor Edge Series Hair Cutting Scissors, The 13 Best Hair Products for Shine and Luster, Sirabe 10 Piece Hair Cutting Scissors Set, The 12 Best Professional Hair Dryers of 2023, JAVENPROLIU Professional Hair Cutting Shears, Tecto Professional Stainless Steel Barber Scissors 6.6", The 12 Best Professional Hair Color Brands to Help You Achieve Your Dream Hair, What to Look for When Buying Professional Hair Shears. We definitely don't want ***************** to be stuck with high valued tools that she does not want, and we're happy to work something out for her, but it's not our fault that she was unaware that the products she purchased had a return period. I was asked questions to help him determine what shears would work for me the best. Easy, done. On Dec 16th, 2021 ************************ purchased 7 pairs of shears for herself and 3 other stylists in her salon in order to maximize the associated discounts, as recommended by her Hanzo rep. ************************ states that the rep then told her she could call afterwards and have the order separated by stylist and preserve the cumulative discounts, although that is against company policy. April 15, 2020, Copyright 2023, Denver Shears. Hattori Hanzo Shears Response Hiring Manager Thank you for the valuable feedback. Hattori Hanzo Shears requires a minimum down payment of 10% of the order total or $300 for a 4-shear set to ship so even after the successful $179.31 charge, the order did not ship out. "Seriously Kari! Seriously do yourself a favor and get a pair of Hanzos. First of all, choose something that aligns with the size of your hands. They are heavy, unbalanced and uncomfortable to hold. If you do not agree with these terms, then do not use our website and/or services. This situation has been resolved to ***************************** satisfaction. I have contacted the business for a return of my purchase as I just want my money back and keep getting the run around. Lifetime guarantee? One of the shears was sent in for sharpening on May 24th, approximately a month and a half after purchase and was noted as having a couple significant nicks in the blade. Complete with thinning scissors, regular shears, clips, a comb, and a cape, youll have everything on hand to give yourself (or someone else) a professional-ish job from the comforts of home. So disrespectful. He said he would. questo messaggio, invia un'email all'indirizzo The quality of that shear was so good that its been a year now, and my shear still cuts very fine and smooth. It was also a weird amount(179.31)- not the one discussed ($300) .I sent them back to the corporate office address listed on the package because at this point I didn't not want the product. New Low in doing business. Company Description. Enter the ULG Hair Cutting Scissors. las molestias. You don't ship out $1000 + Shears in some BUBBLE WRAP. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. He sold 5 of us in my salon shears all on one order. If you know of one we should consider, please email us atcontact@byrdie.comand we will evaluate the product ASAP. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. "It's simple. And maybe owners too. Now I have spent $13 per month $10 plus tax since August. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie . Check the complaint history, rating and reviews on this company. I spoke to ********************* and explained the situation and have refunded her for all four payments that were taken in error.

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